Return & Refund

Return: 

  • Customers may only request a return for unopened products within 14 days of receiving package.
  • The following are not eligible for returns:
    • Any item reported after 14 days from the delivered date
    • Any item that shows any signs of usage
    • Any item that has been damaged intentionally.
    • Any item returned without any previous notice or despite the return request being denied by our Customer Service Team
  • Return Shipping Fees: Customers are responsible for return shipping charges.
  • Refund Amount: Original shipping fees, customs duties, and import taxes are non-refundable, as these charges are paid directly to the delivery service & local government.
  • Liability Disclaimer: Skindermalfiller does not take responsibility for any loss, damage, or other issues that occur during the return shipment process.

 

Skin Dermal Filler accept any products returned within 8 working days notification from receipt of the product as long as the reason falls under one of the following conditions: 

  • The product contains manufacturing defects 

  • The product was damaged upon arrival 

  • The product was wrong received 

To arrange a return, please contact us by email (info@skindermalfiller.com) and we will help organize the pick-up of the goods. Once we receive the returned items, we will refund you through your original payment method. Please note, the cost for the return will be deducted from your refund. 

No returns are accepted after 8 days. Please store the products as instructed until you receive return instructions. 

 

Refund: 

Refund Policy

  • Damaged & Wrong Items: Any issues with damaged or incorrect items must be reported to our Customer Service team within 14 days of receiving your order. Requests made after this period may not be accepted. Please inspect your order upon arrival and contact our Customer Service Team with detailed pictures of the damaged or incorrect product. We will evaluate the issue and assist you if there is damage or a defect.
  • Lost Packages: Skindermalfiller does not provide compensation for lost shipments. However, if the delivery service company acknowledges a delivery mistake, compensation may be offered. Clear evidence must be provided, and the delivery service company must recognize the error. False claims regarding the delivery status may lead to action being taken.
  • Stolen Packages: Once a package is correctly delivered, Skindermalfiller and the delivery service are not responsible for any theft.
  • Incorrect Delivery Information / Inability to Contact the Recipient: If your package cannot be delivered due to an incorrect or incomplete address, or if the delivery service cannot contact the recipient, no reshipment or refund will be issued. We highly recommend providing complete and accurate shipping information (phone number, email, name, building, room, entrance code, etc.) and monitoring your phone and email to avoid missing calls from the delivery service.

 

Where the shipment is coming from?

We have a central warehouse in Seoul, Korea. Pick & Pack and shipped from Seoul warehouse.

Logistic

We deliver by Fedex, we are committed to arranging the shipment in the same day we receive your order to deliver the package at the earliest time. It takes 3 to 6 days to receive your order in most of cases.

Payment

we accept credit cards.

Return and Refund

we guarantee you 100% return and refund in the case of you have any issue with the product. Please do not open a box and ship back to us as soon as we receive your return we will send you 100% payment back.

Authenticity

we 100% guarantee all the products offering from our store is genuine and authentic brands.

Custom clearance

In case of the shipment got caught at the custom and makes the shipment delay you have two options. You can claim for 100% refund or we can send you another back up shipment while the first shipment is in check.